SmallBizGenius Analysis

Lampsplus receives overwhelmingly positive feedback for its extensive product selection, user-friendly website, and helpful customer service. While some customers report issues with discount codes and occasional damaged merchandise, the majority are satisfied with their purchases and the overall shopping experience.

Category Breakdown

Scores based on analysis of 300 recent reviews

Website Usability

8.8/10

Many reviewers praise the Lampsplus website for its user-friendly interface, easy navigation, and effective search filters. Customers appreciate the ability to quickly find specific items and browse the extensive product selection, as one reviewer noted, "Website is user friendly and easy to navigate to product I'm searching for."

40 reviews mention this

Customer Service

8.5/10

A significant number of reviewers commend Lampsplus' customer service for being helpful, responsive, and efficient in resolving issues. Customers appreciate the assistance provided by customer service representatives, especially when dealing with returns or product inquiries, as one reviewer stated, "Excellent customer service."

25 reviews mention this

Product Selection

9.0/10

Reviewers frequently highlight the vast and diverse product selection offered by Lampsplus, noting the availability of various styles, designs, and price points. Customers appreciate the ability to find unique and specific items, as one reviewer mentioned, "Very nice selection of lamps and lighting needs."

30 reviews mention this

Discount Code Issues

3.0/10

Several reviewers express frustration with discount codes that do not work as expected or expire prematurely. Customers report feeling misled by promotional offers, leading to dissatisfaction with the overall shopping experience, with one reviewer stating, "You are misleading customers with your discount coupon offer."

15 reviews mention this

Product Quality & Packaging

7.0/10

While many reviewers praise the quality of Lampsplus products, some report receiving damaged merchandise or experiencing issues with product functionality. Customers appreciate the careful packaging of items, but occasional instances of damage raise concerns about quality control, as one reviewer noted, "Received bent chandelier."

10 reviews mention this

Shipping & Delivery

7.8/10

Many customers are satisfied with the shipping and delivery process, noting that orders arrive on time and in good condition. However, a few reviewers mention delays or issues with package handling, as one reviewer stated, "This is our 3rd order with Lamps Plus and our orders have arrived on time and no damage to packages or merchandise."

8 reviews mention this

Pros & Cons

What Customers Love

Extensive product selection caters to diverse needs and styles Mentioned 30x
"Very nice selection of lamps and lighting needs."
User-friendly website with effective search and filtering Mentioned 40x
"Website is user friendly and easy to navigate to product I'm searching for."
Helpful and responsive customer service resolves issues efficiently Mentioned 25x
"Excellent customer service."
Competitive pricing, especially on open box items Mentioned 5x
"Great deals on open box."
Reliable shipping with products arriving on time and well-packaged Mentioned 8x
"This is our 3rd order with Lamps Plus and our orders have arrived on time and no damage to packages or merchandise."

Common Complaints

Discount codes frequently fail to work or have unexpected restrictions Mentioned 15x
"You are misleading customers with your discount coupon offer."
Occasional instances of damaged merchandise upon arrival Mentioned 5x
"Received bent chandelier."
Inconsistent product quality compared to website images Mentioned 3x
"The product I received did not match the pictures shown on the website."
Website UX can be overwhelming with pop-ups Mentioned 2x
"There are so many unwanted pop-ups and negative UX patterns (i.e. Decline $50 offer, Only 3 hours left!) on this site now. It's irritating and almost unusable."
Returns process can be difficult Mentioned 2x
"Lamps Plus is very unhelpful on returns process. They clearly don't care. Terrible customer service."

Common Questions About Lampsplus

Answers derived from customer review patterns

Is Lampsplus legit and trustworthy?

Yes, Lampsplus is a legitimate and well-established company with a long history in the lighting and home décor industry. Based on the reviews, the majority of customers report positive experiences with their purchases and interactions with the company. Reviewers frequently praise the quality of the products, the ease of navigating the website, and the helpfulness of customer service. While some customers have encountered issues with discount codes or damaged merchandise, these instances appear to be relatively infrequent.

Based on 45 reviews

Does Lampsplus have good customer service?

Yes, Lampsplus generally receives positive feedback regarding its customer service. Many reviewers commend the customer service representatives for being helpful, responsive, and efficient in resolving issues. Customers appreciate the assistance provided when dealing with returns, product inquiries, or technical difficulties. However, a few reviewers have reported negative experiences with customer service, citing unhelpful or unresponsive representatives, so experiences may vary.

Based on 25 reviews

Is Lampsplus worth it for small business?

Lampsplus can be a worthwhile option for small businesses seeking lighting and home décor solutions, particularly if they value a wide selection and user-friendly website. The company offers a diverse range of products at various price points, making it suitable for different budgets. However, small business owners should be aware of the potential for issues with discount codes or damaged merchandise, and factor in the time and effort required to resolve such issues. Overall, Lampsplus can be a reliable source for lighting and décor, but it's important to weigh the potential benefits against the potential drawbacks.

Based on 30 reviews

What is Lampsplus' return policy like?

The reviews do not provide specific details about Lampsplus' return policy. However, several reviewers mention contacting customer service regarding returns, suggesting that returns are possible. Some reviewers report positive experiences with the return process, while others describe difficulties or dissatisfaction. It is recommended to visit the Lampsplus website or contact customer service directly for detailed information about their current return policy.

Based on 5 reviews

Why are customers having issues with Lampsplus discount codes?

Several customers have reported issues with Lampsplus discount codes not working as expected. Some reviewers mention that the codes expire prematurely, while others state that the codes do not apply to their purchases despite meeting the stated terms and conditions. This can lead to frustration and a perception of misleading advertising. It's possible that there are technical glitches or inconsistencies in the application of discount codes, or that the terms and conditions are not clearly communicated to customers.

Based on 15 reviews